Creating a Wrike Request

Access the Wrike Form Request page by using the following link:

https://www.wrike.com/workspace.htm?acc=6165694&wr=25#/forms?formid=2487472

The Wrike request form has at least 7 mandatory fields that required information to be filled in. On the form, there are a total of 18 fields, with an additional space for area for adding attachments.

The mandatory fields that require information are:

Customer or Internal Request -- Choose if this is a customer related or internal request.

Customer Account -- Enter the customer name or if this is internal, enter 'Oneview' for internal.

Requester (Your Department) -- Enter your department name. For our team, enter 'Support'.

Request Details -- Select the resource department(s) that you need to review your ticket.

Request or Issue Description -- Enter in a description of the issue or pattern that needs review.

Impact on Customer -- Describe the impact the issue or pattern is causing for the customer.

*What has been done to address or resolve the issue -- This is not a required field, however, it is very important to describe what has already been done so that further investigation includes that information.

Suggested Priority -- Select the priority of the issue/pattern. Selections are: Low, Normal, High.

*Once you have filled in/selected the necessary information on the form, click on the green 'Submit' button and your request will be submitted. The system will create an unique Wrike request form ticket/reference number for your request.